PAYMENT POLICY: Discount, Payment & Cancellation
1. Payment Policy
General Payment Terms
All invoicing and transactions handled by Travel Adventure Orb Sdn Bhd are denominated and settled in Malaysian Ringgit (MYR) unless an alternative currency arrangement is expressly stated in writing.
Payments must be made through the official payment channel provided by Travel Adventure Orb Sdn Bhd.
- Bank Name: CIMB Bank
- Account Name: Travel Adventure Orb Sdn Bhd
To maintain a clear accounting record and avoid processing delays, customers are required to submit a soft copy of the transaction slip or payment confirmation promptly via email at traveladventureorb@gmail.com or through the company's verified communication channel.
Deposit Requirements
A deposit may be required to secure reservations and services provided by Travel Adventure Orb Sdn Bhd. Deposit requirements may vary according to the service, supplier terms, availability, booking conditions and travel dates.
Services may include:
- Group Flight Tickets & Block Bookings
- Accommodation Rentals
- Corporate Event Management (MICE)
- Inbound & Outbound Tour Packages
- Theme Park & Attraction Tickets
- Private Fleet Logistics & Transport Services
The applicable deposit amount will be stated in the quotation, invoice or booking confirmation issued to the customer.
Full Payment Deadlines
To ensure operational fulfillment, outstanding balances should be settled according to the following standard timelines:
- Group Flight Tickets: Full settlement required no less than thirty (30) days prior to the scheduled departure date.
- Accommodation Rentals: Full balance should be paid fourteen (14) days prior to the confirmed check-in date.
- Event Management (MICE): Full contractual payment should be completed sixty (60) days prior to the event date.
- Tour Packages & E-Tickets: Settlement should be completed forty-five (45) days before the itinerary commencement date.
- Transport Logistics: Full payment should be completed seven (7) days prior to the scheduled service date.
Failure to settle outstanding balances within the applicable deadline may result in cancellation or release of the booking, subject to the applicable supplier terms and any applicable deposit or cancellation charges.
Installment Facility Plans
Structured installment arrangements may be available for selected high-value packages, corporate projects or group bookings, subject to prior written approval by Travel Adventure Orb Sdn Bhd. All approved installment milestones must be confirmed in writing and completed before the applicable final payment deadline.
2. Discount Policy
Early Bird Incentives
Travel Adventure Orb Sdn Bhd may offer early booking discounts for selected services. Discounts are subject to availability, promotional periods, supplier conditions and specific booking terms.
- Group Flight Bookings: Up to 5% discount for selected allocations confirmed 90 days before departure.
- Curated Tour Packages: Up to 10% discount on selected ground arrangements confirmed 120 days before departure.
- Event Management (MICE): Up to 7% corporate discount for selected contracts confirmed 180 days before the event.
Promotional discounts are not guaranteed and may vary according to the applicable quotation and supplier terms.
Group Volume Discounts
Special group pricing may be available for bookings with a minimum group size of ten (10) participants, subject to service availability.
- Group Flights & Scheduled Tours: Potential savings of 3% to 5% depending on group size and service.
- Accommodation Room Blocks: Special negotiated rates may be available for corporate room blocks exceeding fifteen (15) rooms.
Client Loyalty Program
Returning customers may qualify for special loyalty offers, promotional rates or preferential pricing at the discretion of Travel Adventure Orb Sdn Bhd. Any applicable loyalty discount will be stated in the relevant quotation or invoice.
3. Cancellation & Refund Policy
All cancellation requests must be submitted in writing via email to traveladventureorb@gmail.com .
Refund eligibility and refund amounts are subject to the applicable service terms, supplier policies, ticket conditions, accommodation rules and the cancellation timeline. Approved refunds will normally be processed through banking channels within fourteen (14) business days after approval.
Refund Schedules Matrix
| Service Line Category | Cancellation Timeline Window | Contractual Refundable Percentage |
|---|---|---|
| Group Flight Tickets | Greater than 60 days prior to departure | Up to 80% of total payment balance* |
| Between 30 and 60 days prior | Up to 50%* | |
| Less than 30 days prior | 0% / Non-refundable* | |
| Accommodation Rentals | Greater than 30 days prior to check-in | Up to 100%* |
| Between 14 and 30 days prior | Up to 50%* | |
| Less than 14 days prior | 0% / Non-refundable* | |
| Event Management (MICE) | Greater than 90 days prior to event | Up to 100%* |
| Between 60 and 90 days prior | Up to 70%* | |
| Less than 60 days prior | 0% / Non-refundable* | |
| Tour Packages & E-Tickets | Greater than 60 days prior to start | Up to 100%* |
| Between 30 and 60 days prior | Up to 50%* | |
| Less than 30 days prior | 0% / Non-refundable* | |
| Transport Logistics | Greater than 7 days prior to dispatch | Up to 100%* |
| Between 3 and 7 days prior | Up to 50%* | |
| Less than 3 days prior | 0% / Non-refundable* |
*Refund percentages are indicative standard policy guidelines and remain subject to the specific terms and conditions imposed by airlines, hotels, transport operators, event suppliers, ticket providers and other third-party suppliers. Where supplier terms differ, the supplier's applicable cancellation and refund conditions shall apply.
Force Majeure
In circumstances caused by events beyond reasonable control, including government travel restrictions, natural disasters, major disruptions, declared public emergencies or other force majeure events, Travel Adventure Orb Sdn Bhd may offer rescheduling, travel credits or alternative arrangements where available.
Any refund, credit or rescheduling option remains subject to the terms and approval of the relevant airline, hotel, transport operator, event organiser or other service provider.
4. Modification & Amendment Policy
Date Change Fees
Requests to change confirmed travel or service dates are subject to availability, supplier approval and applicable amendment charges.
- Group Flight Adjustments: RM 100 handling fee per person, where applicable.
- Tour Package Adjustments: RM 150 handling fee per person, where applicable.
- Accommodation Bookings: RM 50 handling fee per booking, where applicable.
Additional charges imposed by airlines, hotels, transport operators or other suppliers may apply separately.
Service Tier Upgrades
Upgrades to premium travel services, including higher flight cabin classes, larger vehicle categories or premium accommodation, are subject to availability. Customers are responsible for the applicable price difference and any additional taxes or supplier charges.
5. Legal Disclaimer
This policy is intended to provide general guidance on payments, discounts, cancellations, refunds and amendments for services arranged by Travel Adventure Orb Sdn Bhd.
Specific booking conditions may vary depending on the service provider, airline, hotel, transport operator, event organiser, ticket provider or other third-party supplier involved in the booking.
Travel Adventure Orb Sdn Bhd reserves the right to update, amend or revise this policy from time to time to reflect changes in business operations, supplier conditions, applicable Malaysian laws, regulations, taxes or industry requirements.
By making a payment or confirming a booking, the customer acknowledges that they have read and agreed to the applicable payment, cancellation, refund and amendment terms provided by Travel Adventure Orb Sdn Bhd.